Shipping Information:

Shipping of items is based on availability of items, shipping locations, shipping method selected and credit card authorization.

We will make every attempt to list only in-stock items in, however there may be instances when a popular item may sell out quickly. Should this occur your order will be adjusted and processed immediately. Your credit card will only be charged for those items shipped. With Polo Shirt Orders, those can be seasonally backordered and again, we will attempt to get those out to you as quickly as possible.

In the event of a credit card problem, we will e-mail you immediately to inform you of the situation. We will then wait up to 10 business days for your response and then e-mail you once more before canceling the order. Customer Service will respond to your e-mail within 48 business hours.

Currently we do not ship to addresses outside the US. As a result of the higher incidence of overseas credit card fraud, our security for these types of orders has been heightened. We apologize for the inconvenience this may cause.

Returns or Exchanges:


30 Day Money Back Guarantee Our number one priority is to provide the best service possible; this is why we want to have the best return policy available. We want you to be totally happy with any purchases you make from our store. If for any reason you are not satisfied with your purchase you may return the item for a full refund of the purchase price. Items must be returned with tags, labels and receipts intact, and in original condition. Upon receipt of the returned merchandise (and appropriate tags, receipts), we will credit the account originally charged within 10 business days from receipt of the return. Any shipping charges incurred will not be refunded. Please email us for more information or special customer service issues. If for any reason you would like to contact us please do so at: customerservice@lsutafstore.com.

Damaged or Defective Products When you receive your package(s) please inspect it carefully as well as the items included. It is typical for shipping boxes to endure some wear during transit. If you believe you have received a damaged or defective product, please email us at customerservice@lsutafstore.com with the Subject line Damaged Order and include your order number from the order summary email you received directly after you placed you order. Be sure to include specific information regarding the damaged or defective product you received. It is very important that you contact our Customer Service Department before returning any products.

Product Warranties Any warranty information will come in the packaging with your item. If there is no warranty information provided, the 30-day return policy applies.

Frequently Asked Questions
Still have a question? Email us at customerservice@lsutafstore.com and we will respond to your question within 1 business day.

Where is my order?
LSU TAF Store uses UPS Shipping services as the exclusive shipping source for our products. Your order will typically be processed within 24 hours of its reciept, and shipped out via UPS Ground. Please note: orders are only processed on business days, so orders that are placed on a Friday may not be processed until the following Monday.


How can I cancel my order?
Please be advised that you can only cancel your order if it has not yet been shipped out. If your order has not yet been shipped out, please email us at customersevice@lsutafstore.com with the Subject line Cancel Order and include your order number from the order summary email you received directly after you placed your order. This will help us better track your email inquiry and ensure you will get a quicker response to your cancellation request.


How will I know my order is shipped?
You will be notified by a series of emails indicating when your order was received, shipped, backordered, or cancelled, provided that an accurate email address was given.


How do I return or exchange an item?
When you return or exchange merchandise, be sure to include correspondence about the return or exchange, as the returns/exchanges department is separate from our customer service e-mail. The return address is located on the initial order receipt that is e-mailed to you.


How do I make a change to my order?
Please be advised that once your order has been shipped you can no longer make any changes to your order. Typically you can only make a change to your order within 24 hours of your order being placed. Even then, we regret to say, we cannot guarantee that your order change request can be granted.

If your order has not yet been shipped out, you may email us at customerservice@lsutafstore.com with the Subject line Order Change along with the order number that you received from the order summary email you received directly after you placed your order then include the details of your possible correction. This will help us better track your email inquiry and ensure you will get a quicker response to your order change request.

Why don't you have my size available on your site?
If a size is not available, it is most commonly on backorder. If an item is on backorder, it generally takes 10-15 days to restock. Please peruse the site again in the next 2-3 weeks for availability. We apologize for these types of delays.


Can I pay by money order or check?
Motion Marketing does not accept checks/money orders. We do offer secure credit card processing for your safety or you can email us at customerservice@lsutafstore.com and a customer service representative will contact you shortly. You can order online from us with confidence that your information will not be shared or accessed by anyone.


What is your return policy?
If for any reason, you are not completely satisfied with your order, return it within 30 days for a full refund, replacement or exchange. To help us rapidly process your request, please return a copy of this receipt with the merchandise. We recommend that you return items via an insured mail service for your protection. Please note that Maxon Promotions will only refund shipping if your return was a result of our error.

Please note that if you're order is returned for an exchange and it is not Maxon Promotions’ fault, Maxon Promotions will charge your credit card any extra shipping charges that need to be applied.

Please be advised that the charges will appear on your credit card statement as Maxon Promotions/Motion Marketing, LLC. For all returns, you will need to send us an email, with the full details of your request or issue, by emailing us at customerservice@lsutafstore.com with the Subject line Order Return along with the order number that you received from the order summary email you received directly after you placed your order then include the details of your return request.

How long does it take to process orders?
Due to the high volume of orders we receive daily, please be advised that our policy allows up to 1-3 business days before your order may be shipped out.


What if I want an item on backorder?
If an order is currently not available due to it not being in stock, you will receive an email stating your order is currently on hold. As soon as those items arrive, your order will be shipped to you via the shipping method you chose for your original order.

Cancelled items: If an order is no longer available and has been discontinued, you will receive an email stating your order has been cancelled and your credit card will be refunded for that item.

Please be advised that we frequently update our website to reflect the items we have in stock and available. We apologize in advance if your order gets backordered or cancelled.

What type of payment options do you offer?
We accept the following payment options:


Visa MasterCard Please be advised that you can use either a credit card or bank/debit card. At this time, we do not accept checks or money orders.